Front Desk

Welcome Call

We understand the crucial role of a welcome call in setting the tone for a patient's experience with an orthodontic practice. That's why we offer comprehensive training programs to ensure that your team members are equipped with the skills and knowledge they need to make an outstanding first impression.

Our training covers everything from phone etiquette and communication skills to handling common patient inquiries and concerns. With our guidance, your team members will be able to deliver an exceptional welcome call experience that sets the stage for a positive patient journey.

Patient Experience

At Embrace your Practice, we understand that your front desk team plays a critical role in shaping the patient experience. That's why we offer comprehensive training programs specifically designed to enhance the patient experience at the front desk.

Our training covers a wide range of topics, from effective communication and phone etiquette to patient engagement and conflict resolution. We provide your team members with the tools and skills to create a warm, welcoming, professional atmosphere that sets the tone for a positive patient journey.

Systems & Protocols

We understand the importance of streamlined systems and protocols for the success of your orthodontic practice. That's why we offer comprehensive training programs that focus on improving the efficiency and effectiveness of your front desk team.

Our training covers a wide range of topics, from appointment scheduling and reminder systems to insurance verification and billing protocols. We provide your team members with the tools and skills to create a seamless and efficient workflow that maximizes productivity and minimizes errors.

Software

We know that the software you use can significantly impact the efficiency and productivity of your front desk team. That's why we offer comprehensive training programs that optimize your software to maximize your practice's potential.

We provide your team members with the tools and skills they need to leverage your software's capabilities fully, improving workflow efficiency and reducing errors. With our guidance, your front desk team can become experts in using your software to drive success in your orthodontic practice.

Unlock Your Front Desk Team's Potential and Watch Your Practice Thrive!